Make appointment with an agent to come to house

user_5e2pob Thank you so much for reaching out for help with your new box not working. We would be more than happy to help get an appointment set up for you. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.