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On a daily basis for the past 2 weeks I have gotten a text from xfinity indicating that they would be doing work the following day and Internet would not be available, but it would be resolved by the end of the day. At the end of the day, I received a new message for the same for the following day. As my wife and I both work from home, we had to arrange for day rental space to continue working. We are now at 9 business days of this nonsense. After 5 days (Friday), I called Xfinity and was told by the agent that the "upgrade" had taken longer than expected and would be resolved during outage on the coming Monday. By Monday night we had the same message again for the next day. That has continued to today (Thursday - Day 9). I have spent $100's on day use offices to maintain internet access.
Today when I call xfinity I get a message that no xfinity agents are available until the outage in our neighborhood is resolved. This absolute nonsense as none of your service staff are located in my neighborhood or likely even in my state. So it seems that Xfinity has made it a policy to just ignore its customers. Even if i was calling for a billing question right now, the system will disconnect me because my neighborhood is getting an upgrade that noone knows when it will be complete.
I am beyond incensed!! This is most certainly the worst example of customer treatment I've seen from a company. I guess that it is time to start evaluating other service providers. I'm tired of paying Xfinity for "high-speed" and paying extra for extra bandwidth and not only is that bandwidth rarely there, causing me to be without service for 2 weeks and not taking my call is batshit crazy. I have called 6 times today with the same outcome, in a matter of minutes I get a message that no agents are available until my neighborhood issue is resolved.
I guess that if its never resolved then xfinity would just opt to not take my cancellation call.
I assume that since I'm logged in you have my contact information.
EG
Expert
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117.4K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2.7K Messages
7 hours ago
Thank you for reaching out to our team. I am very sorry that you are experiencing those issues with the work there, and I will be happy to look at where they are at with that from here. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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