Visitor
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3 Messages
Make a complaint about an agent
Yeah there's no way to make a complaint about an agent. I'm having an issue where I have my internet speeds slow along with services cutting out randomly. Spoke with an agent named "harsh" and he insisted my issue was resolved even tho it wasn't and ended the chat prematurely. Xfinity has the most garbage customer support.


XfinityJohnG
Official Employee
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2.6K Messages
9 hours ago
Thank you for reaching out to our team. We can escalate an issue with any agent from here. Can you send me a direct message with the full name and complete address for your service? - XfinityJohnG
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