1 Message
MAJOR HARFORD COUNTY MD ISSUE
I want to file a complaint!!! When will these outage issues finally be resolved. It is affecting my job that allows me to pay you as your customer. I work remotely like most people do so how is your inconsiderate customer service acccommodating me as a loyal customer? What services or alternatives can you provide my spouse and I for this major inconvenience?
You have been saying the same thing via text message all work week this is unacceptable. I can't afford another week of these outage issues!!! This should be taken care of by 5am in the mornings, after 5pm or on the weekends to accommodate your working remote or hybrid loyal customers. Who is the SVP behind this decision?!!!
XfinityOrlandoM
Official Employee
•
2.1K Messages
9 months ago
@user_lebocp
We do apologize for any inconvenience;. You can track the status of the issue via our amazing Xfinity app https://www.xfinity.com/apps and even set up for text alert to be notified once series are back up and running
I also use this amazing app to pay my bills and trouble shoot my services when there is no known service interruption.
We never expect you to pay for services you cannot use due service interruption therefore we have a self-service link that you can obtain a credit for the downtime once the service is back up and running just visits xfinity.com/support/status and clicks the link, Check eligibility in the Tips in case of an outage section at the bottom of the page.
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