Regular Visitor
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5 Messages
Maintence
I’m trying to find out if they are doing scheduled maintenance at [EDIT: Private Information Removed (address)] or if I have an outage ?
Regular Visitor
•
5 Messages
I’m trying to find out if they are doing scheduled maintenance at [EDIT: Private Information Removed (address)] or if I have an outage ?
XfinityVianney
Official Employee
•
1.7K Messages
4 hours ago
Hi @katjr29,
Thank you for reaching out here on Forums. We are a full-service team dedicated to all things Xfinity. No matter the concern, you have a great group of specialists, experts, and fellow customers ready to help. I see your network has been down, and you wanted to get more updates. I rely on my network daily, so I know what a headache it can be when service is down. We appreciate all your patience so far.
The Xfinity App is also a great way to stay informed regarding any issues or work occurring in the area. You can check for updates and even set up text alerts by texting “OUT” to 266278 to check for any issues in the area, which is helpful and something I personally rely on for situations like this.
The Status Page online will also allow you to enter your address to monitor potential alerts in the area. As you can read here: https://www.xfinity.com/support/articles/check-service-outage, you can also request credits linked to this interruption all in one place. Have you had a chance to check the Xfinity App or status page?
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