Maintenance issue

technician came out today to address a node issue. Since they left, my TV is completely dead with XRE-03059 and XRE-03090 errors. My Xfinity app is reporting that the gateway is only receiving 1% of its provisioned speed. The technician severely misconfigured or damaged the line signal at the splitter before they left. I need a supervisor or an escalated tech back out here immediately."

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XfinityDilary

Official Employee

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3.7K Messages

1 hour ago

user_ypu610. I'm very sorry to hear about the trouble you're experiencing, especially after the technician visit today. I can understand how frustrating it must be to lose TV service and see such a significant drop in internet performance. We'd like to take a closer look into this right away. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Customer Service

user_ypu610

Maintenance issue

XfinityDilary

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