Maintenance Department

I've not had Internet access for almost two weeks.  Technician didn't show for scheduled appointment the first day.  Showed for the reschedule yesterday and proceeded to tell me he can't fix the problem.  He turned in a "no service" ticket to Maintenance but couldn't tell me who I could reach out to or how I could find out when my service is going to be restored.  I've lost days of work and am paid hourly.  Does anyone on here have any idea how to get in touch with the Maintenance Department or how to get a ticket escalated?  Thanks in advance for any advice.