Visitor
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5 Messages
Maintenance Department
I've not had Internet access for almost two weeks. Technician didn't show for scheduled appointment the first day. Showed for the reschedule yesterday and proceeded to tell me he can't fix the problem. He turned in a "no service" ticket to Maintenance but couldn't tell me who I could reach out to or how I could find out when my service is going to be restored. I've lost days of work and am paid hourly. Does anyone on here have any idea how to get in touch with the Maintenance Department or how to get a ticket escalated? Thanks in advance for any advice.
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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1.8K Messages
2 years ago
@user_e94f7a, Thank you for reaching out through Xfinity Community Forums. We would be happy to assist you. Please send us a DM with your name and full address by doing the following:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_e94f7a
Visitor
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5 Messages
2 years ago
I saw this same response when I was searching the forum but I don't have that option on my screen. I see no pen and paper. I have the email option, Xfinity screen, home, wifi, voice and mobile. That's all that's in my top right corner.
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XfinityAngie
Official Employee
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1.8K Messages
2 years ago
@user_e94f7a, you may need to sign in first in order to see those options on your screen.
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user_e94f7a
Visitor
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5 Messages
2 years ago
I am signed in. When I click on my profile it says. "view profile" and gives me the sign out option.
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