2 Messages
Mainline cable issue
I've had 2 technicians come to my house saying the same thing that the main line has an issue and needs maintenance I don't need anymore technicians i need you to fix the mainline.
It hasn't been long but from where I read online you guys can just ignore this and not do anything for months so I'm writing this before that happens.
Both technicians say they put a ticket in to miniatous, please tell me you guys got it and are scheduling a time to come out and fix the mainline?
XfinityLinda
Official Employee
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1.8K Messages
2 months ago
Thank you for reaching out here in our community about your cable line issue, @sizzlebeats. You've reached the right team for assistance. I'll need to pull up your account to investigate. Please send us a Direct Message with your full name and address. We look forward to your message.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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sizzlebeats
2 Messages
2 months ago
Hello yes, the dm has been sent please reply at your soonest leisure.
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XfinityShawn
Official Employee
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1.5K Messages
2 months ago
@sizzlebeats My team is glad to have helped you get this issue resolved, and we are always here for you. Take care, and have a good day.
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