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user_39535b
1st Topic
Originator

2 Messages

Tuesday, January 28th, 2025 9:34 PM

Main user has dementia - daughter with POA needs to contact customer service

I cannot reach a human being. How do I get my Power of Attorney in place so that I can manage this account?

My father set it up and no one can access anything now that he has no functioning brain any more. 

HELP.

Question

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Updated 

2 months ago

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CCSheila

Retired Employee

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1.1K Messages

4 months ago

 

 
Good afternoon, I understand these are difficult times and I am glad you reached out here for assistance. We are happy to lend a hand. You can start the process by following the details here https://www.xfinity.com/support/account-management/bereavement.
 
Please let me know if you have any questions.  

 

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user_39535b

2 Messages

I've sent in the power of attorney at the link below. When can I access the full account? I want to ensure their comcast email addresses aren't closed due to inactivity.

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4 months ago

0

XfinityAngie

Official Employee

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1.9K Messages

 

user_39535b, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_tw00

New Poster

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4 Messages

4 months ago

I have the same question. How does a Power of Attorney Agent get access to a Principals account? The link provided does not work.

1

0

XfinityMarcos

Official Employee

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2.4K Messages

Hey there user_tw00, that's tough for anyone to go through with their loved ones, so I wish you the best. Were you looking to take ownership of the account? If so, I can work with you to submit a ticket. If possible, you can also ask the Primary User on the account to add you as a manager user role, which would give your full access to manage the account. This 'Walkthrough' can help you through those steps. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_b4una8

1 Message

2 months ago

Can I take ownership of my elderly mother’s account (she has dementia), even if i live at a separate address. I have Power of Attorney

1

0

XfinityThomasA

Official Employee

 • 

2.4K Messages

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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