Main line across my yard fir 3 weeks.

@XfinitySara​ this is not the line to the house. This is a line fallen from the pole. I have spoken to agents and online. There is a safety hazard in my yard. There is now a 3rd ticket number as the previous 2 tickets were closed because an outside contractor was sent to work on a “house line” and not equipped to repair this. 

I would also like to state that we were looking into switching back to Comcast, but the lack of adequate help I am receiving tells me how much you all care. 

Thank you @user_z0hubw let's take a look at the ticket that was opened and check the progress. Can you please send us a direct message with your full name and service address to get started? 

How to Send Us a Direct Message:

1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

For an example of how to send us a Direct Message, check out this link

How to direct message within the forum