Visitor
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1 Message
Main cable line on ground and no one will respond
Hello,
The main cable line that runs under the power lines has been hanging extremely low where it was a threat to vehicles driving under it. I had previously reported but nothing was ever done about it.
Today a large truck clipped the line causing it to snap back and hit the power line causing a power outage that required a line repair of the power line. The cable line is now laying across the roadway, amazingly my internet and cable tv still work. This has gone from a nuisance to a serious issue because the issue has been dealt with.
I have reported via the online reporting page but have never gotten any kind of response and calling 1.800.Xfinity will only deal with customer service and tech support issues.
Who can I contact to get this issue resolved?
XfinityRaf
Official Employee
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1.2K Messages
2 hours ago
Hi there @user_hertz60, and thanks for taking the time to report a downed line. If you could send our team a direct message with your full name and full address, we can work towards confirming it is one of our lines and get it repaired/removed.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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