Visitor
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4 Messages
Made a payment arrangement
I made a payment arrangement with xfinity chat agent and verified it through the Xfinity assistant but my flex box still has not come back up.
Visitor
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4 Messages
I made a payment arrangement with xfinity chat agent and verified it through the Xfinity assistant but my flex box still has not come back up.
XfinityGabriel
Official Employee
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2.3K Messages
1 year ago
Hi, @user_cc3bf0! Thanks for spending time out of your Saturday to contact XFINITY over our forums page for help with getting that Flexbox working. I love streaming on my devices so I understand the inconvenience that this can cause. I am sorry to learn about this experience. Let's get that fixed. Are you seeing an error message or an error code?
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XfinityGabriel
Official Employee
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2.3K Messages
1 year ago
It shouldn't take that long, actually. @user_cc3bf0 Have you tried unplugging the Flex for 30 seconds and plugging it back in to see if you experience the same issue?
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