1 Message
Machines run this company, worst service and customer service EVER…..[Edited]!!!
Not only has my bill gone up from what it was when I purchased the service; they refuse to talk to you. I’ve been here for over an hour attempting to talk to a human being but I’m limited to a dumb [Edited: "Language"] AI with 0 capabilities, who keeps repeating things I don’t need to hear. You should be ashamed of yourself. I will not be paying your [Edited: "Language"] bill, I will be throwing your [Edited: "Language"] equipment in the trash, & getting better, more reliable, less problematic service
EG
Expert
•
110.6K Messages
4 months ago
The concern is not "Community Center" help related.......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityEricB
Official Employee
•
2.2K Messages
4 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0