mac email app can’t no longer access my comcast email

I was never informed about such “migration”.

This is the 1st time I became aware this process.

How are you going to solve this problem promptly?

Please, explain in detail.

Summary

Past Week:

1. I have been unable to access my Comcast email through the Mail app on my MacBook Air.

   1. Contacted Apple Support:

      1. Apple determined that the issue was not related to the Mail app but rather to Comcast servers failing to recognize the account settings.

      2. I removed the non-functioning Comcast account from the Mail app.

      3. I attempted to reinstall the account; however, my credentials (password, incoming server, and outgoing server settings) were not recognized by Comcast’s servers.

      4. I was instructed to contact Comcast/Xfinity, as the issue was determined to be server-side.

      5. Apple customer service staff informed me that all customers with Comcast email accounts were experiencing the same malfunction.

   2. Contacted Comcast/Xfinity:

      1. On 1/20/2026, I spent approximately 2.5 hours on the phone with multiple technicians who appeared to lack the knowledge necessary to resolve the issue.

         1. They also refused to answer my question regarding the cause of the problem.

      2. After being transferred between multiple Comcast agents and repeatedly restating the same information—despite providing the Comcast claim number (IH266805171)—I was told that the issue would be resolved by the evening of the following day. I was promised a confirmation email once the issue was fixed.

      3. I never received the promised confirmation email.

      4. On 1/21/2026, I contacted Comcast/Xfinity again.

      5. After an additional 1.5 hours, none of the agents were able to provide a solution.

         1. The agents demonstrated a significant lack of understanding of the clearly described issue.

         2. I was repeatedly asked the same questions by the same agent, giving the impression that my responses were not being heard. This was a very bizarre experience.

         3. I was not provided with a solution or any information regarding:

            1. When the problem would be resolved.

            2. How I would be informed once the problem was fixed.

         4. After requesting escalation, I was issued an Escalation Ticket #: IH266830692.

2. Contacted Apple Support for the Second Time:

   1. I described my experiences from both the previous day and the current day.

   2. The agent informed me that Comcast was migrating its email services to Yahoo!’s servers—information that had not been previously communicated to me by Comcast—and that this migration appeared to be the cause of the issue.

   3. The agent attempted to help me reconfigure my Comcast email account in the Mac Mail app using the following settings:

      1. Incoming server changed from imap.comcast.net to imap.mail.yahoo.com.

      2. Outgoing server changed from smtp.comcast.net to smtp.mail.yahoo.com.

      3. These changes did not resolve the problem.

3. Current Status:

   1. I have no information regarding when—or if—the problem will be resolved.

   2. I have received no information regarding whether customers will be compensated for the inability to access Comcast email, a service for which I pay monthly.

Please, reply immediately.