1 Message
Mac address of a computer on.my hotspot
Hello
I recently had a device on my hotspot. They accessed my wife and I s personal information. Is there anyway to get an IP address or MAC address of this device or computer?
1 Message
Hello
I recently had a device on my hotspot. They accessed my wife and I s personal information. Is there anyway to get an IP address or MAC address of this device or computer?
XfinityTy
Official Employee
•
376 Messages
2 years ago
Hello @user_iu424k! You should be able to see the device(s) connected using the Xfinity App. If the information you are seeking is not able to be located on the Xfinity App, you may want to reach out to our Security Assurance Department to look further into your security issue. Here is a link that explains more about what our Security Assurance Department does and you can also find their contact information in this link as well: https://internetsecurity.xfinity.com/help/report-abuse. Please let me know if there is anything else that I can assist you with.
0
0