Visitor
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1 Message
LYING REPS...THIS IS A TOTAL SCAM!!!
My bill was $256/mo...rep said she could reduce it by $40+ a month...no changes to anything...keep my security, all of my channels, internet speed...and get Peacock as an added bonus...and all locked in for 5 yrs. Come to find out she completely LIED ABOUT IT ALL! Took my legacy package away, downgraded my channels, took my home security away (I'm a widow and have had my house broken into). I call to report it b/c all of a sudden my home security doesn't work and I've lost most of my channels...new rep says it will now be $287/mo to restore it to what I had. [Edited: "Profanity"]?!?! [Edited: "Inflammatory"] I'm hiring an attorney, filing a complaint with the Attorney General in my state and reporting this to the BBB and FCC. I have been a customer for 26 years...this is complete [Edited: "Profanity"] and I'm not going to sit still and let this happen...b/c I know it's going to keep happening to others like me.
XfinityJamesC
Official Employee
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2.7K Messages
12 hours ago
Greetings, @user_j7e6hl! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this recent interaction. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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