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user_jloguv
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Thursday, January 29th, 2026 7:57 PM

Lying Agents

I spoke to an agent today via the chat that said they would lower my monthly cost by about $15. This agent lied to me and all they did was apply a credit and did not lower my monthly costs at all. The new promo was never actually applied. I spoke to another agent a little later who gave me conflicting information and would not honor the cost that was promised to me. Nor will they connect me with a supervisor to get clarification.

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Updated 

22 minutes ago

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EG

Expert

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115.7K Messages

1 hour ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDilary

Official Employee

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3K Messages

22 minutes ago

Thanks for posting on our community forums, user_jloguv. I’m really sorry for the confusing and frustrating experience you’ve had. I completely understand how upsetting it is to be promised a lower monthly cost, only to find out that the promotion wasn’t actually applied. Being given conflicting information and not being able to reach a supervisor for clarification only adds to that frustration. Thank you for taking the time to explain what happened. I want to make sure we get this sorted out for you. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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