Visitor
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1 Message
Lying about turning the Internet back on
Y’all said and I have screenshots that would return my Internet back on to be on the 12 month plan to pay 44 something dollars a month. I paid $50 tonight out of my bank account and I have not had my Internet turned back on. I’m a gold member and I do not appreciate this in four more. I’m really thinking about leaving Comcast and y’all have the audacity to tell me that I still owe $500 to turn my service back on I paid this at 12 AM Georgia time
XfinityJoe
Official Employee
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1.2K Messages
5 hours ago
Good morning @user_jgwlz2 I apologize for the frustration. We would be happy to review the account with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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