Loyalty to an existing customer

user_fs2gjb Hello. Thanks for leaving a post. While I certainly understand your frustration of not being able to get the introductory rate promotion that is being offered we do have savings opportunities available to existing customers. Your loyalty also makes you a Diamond tier member in our Xfinity Membership program that offers many rewards and discounts not available to new customers. If you'd like us to review your account for any savings we would be happy to do so. Just shoot us a direct message with your full name and service address if you'd like us to do that.

 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it.