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user_fs2gjb
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Thursday, February 5th, 2026 11:35 PM

Loyalty to an existing customer

As a customer or 26 years who likes our Comcast service, I am very frustrated that I can’t get the promotional pricing for internet at $50/ mo for 5 years. This is unfair and may cause me to switch to another provider. Don’t you want to retain old customers?  I know from the press that you are losing many customers. Sad. And poor customer satisfaction. 

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12 days ago

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XfinityMatthew

Official Employee

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1.8K Messages

3 months ago

 

user_fs2gjb Hello. Thanks for leaving a post. While I certainly understand your frustration of not being able to get the introductory rate promotion that is being offered we do have savings opportunities available to existing customers. Your loyalty also makes you a Diamond tier member in our Xfinity Membership program that offers many rewards and discounts not available to new customers. If you'd like us to review your account for any savings we would be happy to do so. Just shoot us a direct message with your full name and service address if you'd like us to do that.
 
To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

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stoodent

New Poster

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4 Messages

I have been a customer for over 20 years and I'm planning on leaving to T-Mobile or somebody else if you don't give me a discount on my internet I want a 12-month discount I hear you have some really good deals but you have to beg and plead to get it

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12 days ago

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stoodent

New Poster

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4 Messages

I have been a customer for over 20 years and I'm planning on leaving to T-Mobile or somebody else if you don't give me a discount on my internet I want a 12-month discount I hear you have some really good deals but you have to beg and plead to get it

Like

Reply

12 days ago

0

stoodent

New Poster

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4 Messages

@XfinityMatthew​  I have been a customer for over 20 years and I'm planning on leaving to T-Mobile or somebody else if you don't give me a discount on my internet I want a 12-month discount I hear you have some really good deals but you have to beg and plead to get it

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12 days ago

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XfinityJohnG

Official Employee

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2.7K Messages

We will be happy to check on any options we have for your service. Can you send me that direct message with the full name and complete address for your service? To send that direct message. 

Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
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12 days ago

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