daddyduke's profile

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1 Message

Tuesday, February 24th, 2026 8:47 PM

Closed

Loyalty retention

Trying desperately to reach loyalty retention department

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Official Employee

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1.1K Messages

2 months ago

Hello @daddyduke, thank you for taking the time to leave a post.  You’ve reached Comcast’s Corporate Digital and Social Media Care Team. We’re specialists in billing, troubleshooting, and everything Xfinity-related, and we’d truly appreciate the opportunity to help you. When you get a moment, could you share a bit more about the issue you’re experiencing? The more details you can provide, the better we can assist and work toward a resolution for you.

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7 Messages

I have the same requirement, having problems with my contract, was on permanent hold earlier and had to give up.

If it helps, [Edited: "Personal Information"] discusses the issue, though it was closed prematurely.

Thanks!

(edited)

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