Loyalty discount

I’ve been a long‑time customer and have always appreciated the service, but my monthly bill has increased significantly. I’m hoping to stay with your company, but the current rate isn’t sustainable for me.

Before I explore switching providers, I wanted to check whether there are any loyalty, retention, or promotional discounts available that could bring my bill down to a more reasonable rate.

I’d really appreciate your help in finding a solution that allows me to continue as a customer.
Thank you.

Responses

Oldest First

Selected Oldest First

EG

Expert

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114.9K Messages

2 days ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityOrlandoM

Official Employee

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2.8K Messages

2 days ago

@user_xrzjo2

Thanks for reaching out to us, as customer myself I know how important it is to have the best price for the services that fit my household needs.

Go ahead and send me a direct message including your first and last name and I'll be happy to look at your account to see what new offers we have to find you the best price for the services that you love and need.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

0

Customer Service

user_xrzjo2

Loyalty discount

EG

XfinityOrlandoM

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