Loyalty Discount

I have been a loyal customer to Xfinity for several years and am needing to upgrade the phones on my mobile account. I missed out on a promotion by a day or two back around August 2021 and have been waiting for a new promotion to come along for the Android family. Finally the S22 preorder is available and comes with a nice promotion BUT IT IS ONLY OFFERED TO NEW CUSTOMERS... I HAVE TO PAY FULL FREAKING PRICE...

HOW IN THE HECK IS THAT FAIR PRACTICE AT ALL?? WHY IS IT ONLY FOR NEW CUSTOMERS?? THIS IS ABSURD, RIDICULOUS HECK CRIMINAL EVEN I'D SAY.... I'VE SPENT THOUSANDS OF DOLLARS WITH XFINITY MOBILE AND INTERNET SERVICE NOT TO MENTION I TELL EVERYONE I KNOW ITS THE BEST MOBILE DEAL AROUND, THIS WEEK IN FACT I BRAGGED ON XFINITY MOBILE. BUT WHEN I WANT TO UPGRAGE MY DEVICES IT SEEMS I HAVE TO GO TO A NEW CARRIER TO GET A PROMOTION!

STICKING WITH XFINITY FOR ALL THESE YEARS YOU'D THINK I EARNED A PROMOTION OR DISCOUNT OR HECK ANYTHING.  I WANT TO KEEP MY NUMBER AND MY SERVICE BUT I WANT THE SAME DANG DEALS NEW CUSTOMERS GET ON A NEW PHONE. IS THAT SO WRONG?? To let new customers save $400 on a new device but NOTHING, 0, ZILCH FOR CUSTOMERS WITH YEARS OF LOYALTY...

I think it's time to send Xfinity packing, internet and all time to go and here I was about to upgrade to add Xfinity Home Security, forget that now for sure.. I simply cannot justify not being able to qualify for a promotion on new devices simply because you already have my business. Every carrier in town will give me a new device for a heck of a deal if I switch.

Can you imagine going to the grocery store and paying extra for groceries just because you have shopped there before?? OF COURSE NOT BECAUSE EVERY GROCERY STORE OFFERS A LOYALTY DISCOUNT BECAUSE THEY WANT YOU TO COME BACK...

I GUESS XFINITY WANTS ME TO LEAVE. I will.