1 Message
Loyalty department
Bill has gone up over 30$ I have been very long time customer I want to talk to loyalty department
1 Message
Bill has gone up over 30$ I have been very long time customer I want to talk to loyalty department
XfinityOrlandoM
Official Employee
•
2K Messages
2 months ago
@user_bm3wbi
Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
Thanks for reaching out to us I'm part of our corporate escalations team and I can help you with any concerns you have with your services ! Generally when your bill increases by that much it's due to discounts that you had on your account that may have expired.
This link https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill
has great information on how you can review your last 12 months of detailed billing PDF statements that will show you what changes have occurred on your account as you can compare the last couple of bills to your current bill.
I did receive your message through the direct messaging platform and I have responded to you as well and I look forward from hearing from you
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