Loyalty department

@user_bm3wbi

 Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

Thanks for reaching out to us I'm part of our corporate escalations team and I can help you with any concerns you have with your services ! Generally when your bill increases by that much it's due to discounts that you had on your account that may have expired.

This link https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill

 has great information on how you can review your last 12 months of detailed billing PDF statements that will show you what changes have occurred on your account as you can compare the last couple of bills to your current bill.

I did receive your message through the direct messaging platform and I have responded to you as well and I look forward from hearing from you

I need to speak with some one.
Loyalty and disconnection department called and we discuss the issue. I was told I owe  $34.35 which I paid on the spot at xfinity store from where the manager requested call from that department.

I was told they will wave $90.00 early termination fee. Given Ref#

1002183631892056 by name Shrnning

I have received a bill for $90.00. I was told the charge wave will take a ehile but my bill is due on 6th June.
Renu Parikh