Visitor
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1 Message
Loyalty Bonus
I need to know if my loyalty bonus would transfer if I upgrade to a higher speed?
The chat customer service advisor told me that I would have to upgrade first and then talk to the loyalty dept. I think that is backwards, I want to know before I upgrade so that I know what my bill will be.
XfinityMarcus
Official Employee
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2K Messages
25 minutes ago
user_o89f2z thank you for using the Xfinity Community Forums page to reach out regarding your account options and loyalty bonus. To know for sure what would happen, we will need to review your account on our end, but I will say that usually loyalty offers are contingent on maintaining your current service package.
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