rseniordude's profile

New Poster

 • 

1 Message

Mon, Jan 4, 2021 1:00 PM

Loyal Existing Customer

We have been loyal Comcast/Xfinity customers for many years and want to find a way to keep our internet service, but need to lower the monthly costs. Please contact me to discuss our options.

Responses

ComcastMichelleR

Official Employee

 • 

369 Messages

5 m ago

@rseniordude Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/39Afk0c;

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick
Again

Expert

 • 

25.8K Messages

5 m ago

@rseniordude In order to send a private message to @ComcastMichele click on her name in her post and then on Send a message.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here