Visitor
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1 Message
Low-hanging wire
The cable wire for Xfinity comes from the back of my property across my driveway to the house in the air. My fifth wheel touches the wire when it's underneath it creating this potential safety issue. Would it be possible to bury the wire to solve this problem?
Community Best Answer
XfinityNatalie
Official Employee
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920 Messages
4 months ago
Hey there, user_gtdd7v! Thanks for posting on our XFINITY Community forum. I can imagine how unsettling it must feel to have a cable line hanging across your driveway, and we’ll take care of this for you as quickly as possible. You have reached the right place for assistance here with our Digital Care team!
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_lwpi5f
Visitor
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1 Message
14 hours ago
There is low hanging wire in the back yard where it was connected to the house. Please send someone out to fix it.
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