Visitor
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1 Message
lowering my bill
Been Comcast customer > 25 years. Have tv, internet, home phone. Have a contract discount that will expire on 10/7. Bill is now 330 and when I called in, rep said it will increase to 374. I am very close to telling Comcast to “pound sand” and go with cord cutting solutions. Would prefer not to do that but I’m close to the breaking point! I’ve read that comcast is losing a lot of customers. How can i ‘substantially’ lower the bill (not just a few dollars here and there)? All input appreciated.
XfinityAldrik
Official Employee
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2.8K Messages
11 hours ago
Thank you for reaching out to us on our community forums @user_rpatu8! I can definitely understand why you're evaluating all of your options hearing your bill will increase in a few weeks. Our team would love to look at our available options. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here.
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