Skip to main content
user_rxppbs
1st Topic

Visitor

 • 

1 Message

09/09/2026 1:24 AM

Lowering monthly payment

My current $134 internet bill is out of my budget. After being a loyal customer for over 10 years, I would like to try and keep my services with Xfinity but am struggling to do so. I’d like to keep my current internet speed as I was advised years ago while in store speaking with a customer service rep that this speed is best for our needs. However I can no longer justify the amount I am paying. Other providers in my area are offering cheaper pricing and faster speeds. It’s also extremely frustrating to continuously request a lower bill. Can you help with this?

Question

 • 

Updated 

3 hours ago

7

1

0

Oldest First
Selected Oldest First
XfinitySeth

Official Employee

 • 

1.5K Messages

3 hours ago

Howdy user_rxppbs 👋 First and foremost thank you so much for the decade plus you've been with us! We infinitely appreciate you allowing us to support you for that long, so more than anything we want to ensure you're getting the best rate possible for your services at all times 👍 If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be happy to review your account for new offers.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

 

0

0

forum icon

New to the Community?

Start Here