jaymes23's profile

New Poster


1 Message

Fri, Oct 23, 2020 12:00 PM

lowering bill

I'm looking to  lower my monthly bill. My original package has expired . Tried doing a change online but it requires adding an additional TV which  I don't need.  The online chat wasn't helpful it was only for new customers.  We have tv, internet and 3 mobile lines.




Official Employee


2.3K Messages

8 m ago

Hello @jaymes23, thanks for reaching out to our Digital Care Team through Forums. I apologize for your experience thus far with trying to repackage your services. We are delighted that you want to continue service with us and we would love to assist you. Can you please send me a Private Message including your first and last name as it appears on the account? 


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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