Visitor
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1 Message
Lower-cost internet plans
I want to review lower-cost internet plans for my account in writing before making any changes. I am currently paying $154.66/month for Gigabit X2 + xFi Complete and would like written pricing for 300 Mbps, 500 Mbps, and 1 Gig options, including total monthly cost, upload speed, unlimited-data terms, equipment fees, and promo duration. I do not want to authorize any plan change yet. Please have an Xfinity employee assist me privately with account-specific options.
EG
Expert
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121K Messages
45 minutes ago
Moved here.
(edited)
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XfinityRay
Official Employee
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4.2K Messages
3 minutes ago
Good day, @user_ormcw6! You are at the right place to look at plan options. We want your package to be a perfect fit for your household needs and at the lowest possible rate. You are in good hands! We like things at your fingertips so you can also look at plan options and make changes by signing in at our handy Plan Builder, https://www.xfinity.com/planbuilder.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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