Contributor
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40 Messages
Lower payment for internet
I am a senior citizen (64 y) . I am looking to reduce monthly expenditures. What kind of a deal can I get to lower my monthly internet rate as I have been a loyal Comcast/Xfinity customer for 27 years. You are offering very cheap new comer rates to attract new customers but doing nothing to try and retain long time customers.
XfinitySeth
Official Employee
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684 Messages
16 hours ago
Happy Friday Tinkerslady! I appreciate you joining us in our community today, and even more so for you being a longtime part of the Xfinity family coming up on 30-years that truly is incredible 🙌 Being such a longtime customer with us, we want nothing more than to make sure you're getting the best rate possible at all times. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to start looking at the offers available for your account 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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114.8K Messages
15 hours ago
Concern moved here to the Customer Service help section.
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