Greetings, @user_w166y7! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about finding a lower rate. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
Hi there, @user_qnpylp ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'll be more than happy to assist you with getting your billing lowered. Please be assured you reached the right person to assist you. Can you please send me a DM with your first and last name along with your full service address so that I can assist you further?-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJamesC
Official Employee
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2.8K Messages
1 month ago
Greetings, @user_w166y7! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about finding a lower rate. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_qnpylp
Visitor
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1 Message
11 days ago
Hi , I need to lower my monthly bill
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