Lower my bill

I am looking to get better service for less money to be perfectly honest my issue is when I tried to do so in the past over the phone I never get the service I thought I agreed to and give up because it is to hard to get a hold of a person and I have no confidence it will be right but am going to try one more time.

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XfinityKassie

Official Employee

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2.1K Messages

9 hours ago

user_15583f Good morning, and welcome to our Xfinity Forums Team! We appreciate you sharing your experience, as we are always looking for ways to improve our customers experience with our products, services, and support channels. Our goal is not to make it difficult for customers to get in touch with us for account support, I will be sure to pass along the sentiments. In the meantime, I'd be happy to assist you with your account, and review over some options that may work better for your household, or what could be causing issues with your services. To begin, please send a Direct Message with your name, and service address.

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_15583f

Lower my bill

XfinityKassie

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