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NotaFan_13
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Conversationalist

Visitor

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10 Messages

Tuesday, November 5th, 2024 6:09 PM

lower my bill

Just looking at my bill, due November 6th, (tomorrow), it has gone up almost $40! Can I get some help with that???

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Updated 

3 days ago

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XfinityThomasA

Official Employee

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2.1K Messages

4 months ago

 

NotaFan_13 - Thank you for allowing us the opportunity to chat with you, review offers, and find the perfect plan for you. It was a pleasure chatting with you! If anything more comes up please create a new post and our team will be ready to help.
- XfinityThomasA

 

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XfinityFrank

Official Employee

 • 

1.2K Messages

4 months ago

Hi there, @NotaFan_13! Thanks for reaching out to us here on the Community Forum! The most common reason that your bill would increase is because you may have come off of a promotional rate. In the spirit of transparency, we provide a listing of the active promotions, the amount saved, and the end date on each and every billing statement. It would be under your services in green text. If you are doing paperless billing, you can check your statements with the directions here : https://www.xfinity.com/support/articles/view-xfinity-billing-history 

 

It's easier than ever to change services and check for eligible promotions. If you log in with your primary XFINITY ID and browse over to: https://www.xfinity.com/planbuilder , you can browse and compare service plans and options, and even change over right online! If you do need manual assistance, we would certainly be happy to help. Just send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks! 

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NotaFan_13

Visitor

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10 Messages

@XfinityFrank​ 

Thank you for replying to my post. No disrespect Xfinity Frank, but I've checked my bill, I know what I paid in previous months and I know it has gone up more than I'm willing to pay. Xfinity offers numerous discounts to new customers, why is there NO DISCOUNTS for continuing Xfinity customers??? To me, we are the ones who should be rewarded, people who STAY with Xfinity.

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4 months ago

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XfinityFrank

Official Employee

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1.2K Messages

You're most certainly welcome, @NotaFan_13! I have responded to your private message as well, but in regard to your comment. We absolutely do offer discounts to our existing customers when available. Including new promotions, the autopay discount for eligible packages, details here : https://www.xfinity.com/support/articles/automatic-payment-paperless-billing and access to all sorts of great opportunities via our XFINITY Rewards program! Details here: https://www.xfinity.com/rewards. We value all of our great customers, new and existing! I look forward to working with you via private messaging on what deals you may be eligible for! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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user_bja1hk

1 Message

3 days ago

Yes. It’s supposed to be only 55 a month. I’m not happy with your service 

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XfinityKei

Official Employee

 • 

1.3K Messages

@user_bja1hk Our team is here to help. We can certainly go over your bill and service to resolve your account concerns. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 days ago

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