Visitor
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2 Messages
Lower Internet rates
I am a senior citizen (63 yoa) and will be retiring in a few months. I will be looking to reduce monthly expenditures. What kind of a deal can I get to lower my monthly internet rate as I have been a loyal Comcast/Xfinity customer for a number of years. You are offering very cheap new comer rates to attract new customers but doing nothing to try and retain long time customers. There are a lot of other companies with attractive offers out there. I'm giving you a chance to retain a long time customer with a lower monthly internet rate. What can you do for me.
EG
Expert
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110.2K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKrista
Official Employee
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1.5K Messages
1 year ago
Hello @user_6acf3a, thank you for taking the time to reach out on social media.
I know how important it is to work within a budget and want to help you get the amazing Xfinity services you rely on at the lowest possible price.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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