U

Visitor

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1 Message

Sunday, June 15th, 2025 11:10 PM

Lower cost and increase data

How can I decrease my monthly rate and get unlimited data? I keep having people tell me they can help and then my bill increases and data still has a cap. 

Official Employee

 • 

1.9K Messages

1 day ago

Good evening @user_u70c90, and thank you for reaching out on our Community Forums today, we appreciate it. We'd be happy to look into offers that include unlimited data and see what we can find to help lower your monthly rate. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

 

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