Oh, no. I'm sorry to hear about your circumstances, @user_7kg15j. We'll gladly take a look to see how we may help lower the bill to make it more manageable for you. For this, we would need to access your account. Please send us a Direct Message with your name and address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
user_7kg15j
Visitor
•
3 Messages
17 hours ago
Just lost my job. Does Xfinity have any programs to lower my bill until I get another job?
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XfinityLinda
Official Employee
•
2.7K Messages
17 hours ago
Oh, no. I'm sorry to hear about your circumstances, @user_7kg15j. We'll gladly take a look to see how we may help lower the bill to make it more manageable for you. For this, we would need to access your account. Please send us a Direct Message with your name and address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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