Visitor

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1 Message

Thursday, August 13th, 2026 1:57 PM

Lowe wires

The main distribution wires running pole to pole are low in my yard. They need to be tightened up or raised

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Official Employee

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3.1K Messages

20 days ago

user_87ajy4 Thank you very much for letting us know about the loose wires. Let's get this addressed. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

Official Employee

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1.2K Messages

4 hours ago

Thank you for allowing us to get this resolved and get those lines raised for you @user_87ajy4. In the future if you need any additional help please feel free to create a new post! 

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