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user_rxjrch
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2 Messages

10/23/2026 6:08 PM

Low Wire

The Comcast wire in front of our property is low. We are about to start construction. I'm worried that it will get hit when equipment starts coming in. 

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4 hours ago

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XfinityBradM

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1.7K Messages

5 hours ago

@user_rxjrch The minimum height for service cables is 10 feet and may be in the correct position. If there is any damage to the cable we can dispatch a technician to repair or reconnect the line. How was it determined the line is Comcast's? You would need to contact the local utility company who owns the pole as they would have record of every line associated. 

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user_rxjrch

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2 Messages

Lehi City/Lehi Power, which owns the pole, told me that it was a Comcast line. 

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4 hours ago

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XfinityBradM

Official Employee

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1.7K Messages

Thank you for the confirmation on the line! Our team can assist getting that line issue addressed. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon in the top right corner

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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4 hours ago

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