Visitor
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1 Message
Low upload speed
We pay for high speed internet and receive 46mps upload speed and 515 download speed.
Visitor
•
1 Message
We pay for high speed internet and receive 46mps upload speed and 515 download speed.
XfinityThomasC
Official Employee
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2.5K Messages
1 day ago
Hello, @user_elowdp what internet speed plan are you on? Do you have a Xfinity Gateway (XB6 or higher) or customer owned device rated for the higher upload speeds? You can check using this link https://www.xfinity.com/support/devices/#unauth. Enter your address and speed then click find devices. If you scroll down there should be a clickable box for next generation speed devices. The first table has the compatible devices.
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BruceW
Gold Problem Solver
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26.4K Messages
1 day ago
Also see https://forums.xfinity.com/conversations/customer-service/upload-speeds/677b01a7121aae71d76926bf?commentId=677b05b23423b47b4071a8d0&replyId=677bd66e7699a97c89069e62 for a description of the requirements for Next Gen/Enhanced Speed service.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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