2 Messages
Low Speed to My gateway
I am paying for 600Mbps and get 361Mbps I have rebooted my Gateway and rebooted the power and anywhere I test this WIFI or Ethernet port I am getting 1/2 what I have been paying for on my
Bill. So how do I get it fixed or get a refund on my monthly Bill? How can I get a trouble ticket open to get this looked at?
XfinityJon
Official Employee
•
1.4K Messages
15 hours ago
Good afternoon user_62ap1w. I would be more than happy to look into this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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