Low Hanging Wires

Hello- I have low hanging wires that are damaging the garage roof. I need them raised and/or removed. There are many old wires no longer in use.

I am trying to send a “direct message” but am having difficulty finding the icon to do so.

I am signed into my account but do not see nor can I locate the Direct Message icon.

would someone please provide the web address and then go step by step?

thank you

Responses

XfinityJamesC

Official Employee

•

2.1K Messages

2 years ago

Greetings, @user_df0761! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about theselow hanging lines. You have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

Our good friend, @BruceW, created this excellent explanation for sending a direct message from any Forum page:

Click "Sign In" (if necessary - there will be a visible prompt)
Click the "Direct Messaging" (square speech bubble) icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic should replace the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

See https://comca.st/3kYXwkR for an example

0

Customer Service

user_df0761

Low Hanging Wires

XfinityJamesC

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