Low hanging wires, non-customer

Thanks for bringing this to our attention here on the community forums, user_53jid6! I'm sorry that you haven't been able to get help with those low hanging lines. You've come to the right place, and our team would be more than happy to get the ball rolling towards getting those lines secured! Please send us a direct message with your full name and service address, and we'll get started!

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

How to: Direct messaging within the forum