So when it brings you to a new screen where it says to explain the situation and gives your 3 things to choose from.. you choose it and it kicks you back to messaging the bot.. im having same issue with reporting a wire thats laying on my fence and across yard
Thank you for reaching out to us @user_2f3dit! We regret to hear our chat was having difficulties with opening a ticket for this low hanging line. Thankfully, you’ve reached the right team to make sure this line is taken care of!
Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJoe
Official Employee
•
983 Messages
11 months ago
Good afternoon @user_ux1jlu we would be happy to assist.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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