U

Visitor

 • 

1 Message

Tue, Jul 19, 2022 11:43 PM

Low hanging wire

Reporting a low hanging wire at <edited: removed personal information>

Accepted Solution

XfinityJimmy

Official Employee

 • 

379 Messages

5 months ago

Hello @user_287797, thank you for reaching out to us. Our team will be happy to help with the low-hanging wire! Can you please send our team a direct message with your full name and full address? 

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

 

Visitor

 • 

1 Message

1 month ago

I have this same issue...low hanging wire in backyard.  

Help.

XfinityPaula

Official Employee

 • 

392 Messages

Hello @user_b4fc03 Thank you for taking the time to reach out to us on our community forums. I would love to help out with the low wire. If you would please send me your name and service address. I will put in a request with our local team to have someone out asap. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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