Tue, Jul 19, 2022 11:43 PM
Reporting a low hanging wire at <edited: removed personal information>
1 month ago
5 months ago
Hello @user_287797, thank you for reaching out to us. Our team will be happy to help with the low-hanging wire! Can you please send our team a direct message with your full name and full address?
To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary• Click the "Peer to peer chat" icon• Click the "New message" (pencil and paper) icon• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
I have this same issue...low hanging wire in backyard.
Hello @user_b4fc03 Thank you for taking the time to reach out to us on our community forums. I would love to help out with the low wire. If you would please send me your name and service address. I will put in a request with our local team to have someone out asap.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Click "Sign In" if necessaryClick the "direct messaging" icon or https://comca.st/3J0ir1lClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it