Hello and thank you for taking the the time to reach out to us here on our Xfinity Forums about that low hanging wire. I know how concerning it can be to have one and I would love to look into the status on getting one of our wonderful technicians out to take care of it. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Solution.
Oh no! Hopefully this will help walk you through it:
Click "Sign In" Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Solution.
Are you able to open the chat and type "Xfinity Support" in it once you open a new message?
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Solution.
Responses
ComcastBillie
Official Employee
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249 Messages
6 d ago
Hello and thank you for taking the the time to reach out to us here on our Xfinity Forums about that low hanging wire. I know how concerning it can be to have one and I would love to look into the status on getting one of our wonderful technicians out to take care of it. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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BruceW
Gold Problem Solver
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22.4K Messages
6 d ago
@lmhoffma wrote: "... I can't pick an item and I can't write a message"
Please see https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example of the process.
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