Thu, Jun 10, 2021 3:38 PM
I submitted an online request but haven't heard back in days. Can't submit another request.
6 d ago
Hello and thank you for taking the the time to reach out to us here on our Xfinity Forums about that low hanging wire. I know how concerning it can be to have one and I would love to look into the status on getting one of our wonderful technicians out to take care of it. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.
Can't figure out how to send the info. Doesn't give me an option to write a message
Oh no! Hopefully this will help walk you through it:
Click "Sign In"Click the "Peer to peer chat" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it
I don't get a drop down list
Are you able to open the chat and type "Xfinity Support" in it once you open a new message?
Yes, then Xfinity Support appears below. If I clink on it, it takes me to info about Xfinity support. I can't pick an item and I can't write a message
Gold Problem Solver
@lmhoffma wrote: "... I can't pick an item and I can't write a message"
Please see https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example of the process.