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Thursday, May 14th, 2026 6:31 PM

Low Hanging Wire Posing a Safety Risk

I am trying to report a low-hanging wire that is a safety hazard. I was told to DM support for the specific address. It is not at my service address.

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Official Employee

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1.9K Messages

14 hours ago

Good Afternoon, @user_u27hoj! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

 

I did receive your DM, and will continue with you there to get a ticket opened to address the line. 

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