cherielee1969's profile

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1 Message

Tue, Oct 20, 2020 10:00 AM

Low hanging wire & cable equipment

I don't know who installed the cable line in front of our house, they didn't plan it very well.  There is a piece of cable equipment that is hanging over our driveway.  The line is now stretched out and the piece of equipment made contact with the Wifi equipment that is installed on the top of our 5th wheel when we backed it into the driveway.  This is a $500 piece of equipment that one of the attenanas now looks like it was bent due to the low hanging cable equipment.  We've lived here 4 years and never made contact, but now the line has moved/stretched and needs to be re-tighted.  I want that piece of equpment moved as well to allieviate any further possible contact with our 5th wheel.  


Please contact me as soon as you are able to make arrangements to have this rectified.  



Official Employee


6.1K Messages

6 m ago

Hi @cherielee1969

Thank you for posting to the Xfinity Forums to make us aware of your experience. I'd be happy to help by contacting your local line techs to get this taken care of. To get started, please send me a private message with your full name, as it appears on your billing statement. To send a message, click on my name "ComcastChe," then click "send a message." 



I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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